General Terms and Conditions

The following terms and conditions relate to all "Confidence Company" workshops booked. Payment in full must have been received by us 30 days prior to the commencement date of the workshop booked. Failure to do so will result in the cancellation of the course place and the cancellation fees below will be enforced. If for any reason you have to cancel the booking this must be notified to us in writing and the cancellation fees will apply as set out below:
Cancel course more than 30 days before the course commencement date £100 payable.
Cancel course 30 days or less before the course commencement date the full course fee is payable.
If you want to change course dates with more than 30 days notice before the course commencement date an administration fee of £50 is payable on top of the full course fee.
If you want to change course dates with 30 days or less notice before the course commencement date then if we resell the place on the course an administration fee of £50 is payable on top of the full course fee but if we cannot sell the place it will be deemed as cancelled and the full course fee is payable for both the cancelled date and the re-arranged date.

If The Confidence Company cancel any course/lesson/livery we shall offer other available dates to re-book such or if no acceptable date can be agreed a full refund will be given of any funds pre-paid.

It is the responsibility of all clients to provide their own appropriate clothing for the course/lesson/livery they are attending and to provide all safety equipment lawfully required such as but not limited to protective headware, back protectors, boots and gloves. Clients must also provide appropriate equipment for their horse whilst it is on livery at Ashen Equestrian Centre (AEC) such as but not limited to saddle, bridle, stable rugs, turn-out rugs and head collar. Horse feed other than hay must also be provided whilst their horse is on livery unless otherwise agreed with AEC.

If any client violates the rules of behaviour or health and safety at AEC or is any way deemed negligent to the care and welfare of their horse whilst at AEC they will be required to leave the premises immediately taking their property and horse and will be liable to pay the full fee for the courses/lessons they are attending and have booked up to 4 weeks ahead.

Any Horse on livery at AEC whether as an attendee of a course or lesson with the client or left on livery in the care of AEC personnell must be insured and all details of health and welfare history must be given in writing to AEC at the commencement of such livery along with all details of contact for client and their veterinarian practice. If at any time it is deemed necessary to engage the services of a vet, this will be done at the clients expense even if the client cannot be contacted for prior agreement, although all resonable attempts to contact the client will be made.

If the clients horse has exhibited any remedial behaviour of any sort then this must be explained fully to AEC prior to booking any course, lesson or livery.

All veterinarian bills incurred by a horse whilst at AEC will be the responsibility of the client.

All farriery and physiotherapy / body-work bills incurred by a horse whilst on livery at AEC will be the responsibility of the client.

If AEC deem it necessary for the client to collect their horse prior to any pre-arranged collection date the client must collect their horse within 7 days and will be charged the livery fee to the date of collection only.

AEC take no responsibility for the risk of theft of any tack, equipment and feedstuffs left by the client at AEC.

AEC accept no responsibility for any damage caused to tack or equirment at AEC not caused by AEC staff.

AEC accept no responsibility for any damage to or theft of vehicles or trailers or goods inside such whilst on the premises of AEC whether such are locked or not.

AEC take no responsibility for the theft of any horse from AEC premises or whilst in the care of AEC.
If clients see or cause any damage to or deterioration of property or equipment at AEC that may be dangerous to AEC staff, visiting personnel, clients or horses they must make such aware to senior AEC staff immediately.

AEC staff will be responsible for feeding all horses in their care, unless agreed otherwise with client, and under no circumstances shall any client or visitor to AEC feed any horse or animal unless such prior agreement has been made.

Any course or lesson or training undertaken at AEC will be subject to alteration of its pre-arranged content at the sole discretion of AEC staff if welfare or progression of the client or horse is deemed at risk by AEC staff. No refund will be given if alteration to such is made.

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