Privacy
The Confidence Company respects your right to privacy. Our privacy policy has been developed to let you know what information may be collected, how it is used, stored and protected. All personal information we collect will be used in accordance with the Data Protection Act 1998. By registering to use this site or by using it to make an enquiry you agree to your personal information being used in accordance with the policy.
collecting personal information
When you register to use this site or place an order you will be asked to submit certain personal information. You will also be asked to provide personal information when you subscribe to our newsletter, complete a questionnaire or enter a competition.
We only collect personal information that you provide to us and we are committed to storing this data securely.
using personal information
The information that you submit to us is used to:
1. authenticate your identity when you log in
2. process and fulfill your order
3. send you a product literature if requested
4. keep you informed about our special offers, new products and competitions
5. monitor how much the site is used so we can review, develop and improve the products and services we offer
keeping you informed
We may keep you informed about our products and services via post and fax. If you would like to receive this information via email, you can opt-in to this service when registering, or subscribing to the ‘Confidence Company E-Newsletter’ on the website.
If you do not wish to receive such information you can be removed from our mailing list by:
1. writing your name and address plus “Please remove me from your mailing list” to The Confidence Company, Ashen EC, Ashen, Sudbury, Suffolk CO10 8JU.
2. selecting the “unsubscribe link” at the bottom of the email
3. selecting “unsubscribe” to our e-newsletters on the website disclosing your information
Your information will be passed on to a third party in order for us to:
1. process credit and debit card payments
2. process and deliver orders
These third parties will only have access to the personal information required to complete their task. We will never sell customer information to third parties.
protecting your information
When you submit personal information to the site i.e. when you are registering or when you are updating your account details , the data you provide is sent in a secure encrypted form. We also use the encryption transmission system for when you place an order with a credit or debit card. This technology is called SSL. It is an industry standard 128-bit encryption and is the strongest currently available.
If you do not wish to place your order online, you can either telephone or fax it through.
direct sales order line: 07900 436110
The Confidence Company recognises concerns our customers have in reference to the use of "cookies". Some of The Confidence Company's web pages may use "cookies," which are small files that may be placed on your hard disk for record-keeping purposes. Cookies in no way give The Confidence Company access to your computer or any personal information about you. Rather, cookies can make your subsequent visits to the Web site simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (However, by not accepting cookies, some Web pages may not display properly or you may not be permitted to access certain information.)